Privacy Policy

Mr. Lee Malaysian Cuisine (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through our website, online booking system, and AI chat assistant, why we collect it, how we use and share it, and how you can access or correct it.

We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as a matter of good practice, even where the Act may not strictly apply to a business of our size. If you have any questions about this policy, contact us using the details at the bottom of this page.

When you make a booking or use our website, we may collect:

• Your name, email address, and phone number
• Your booking date, time, and party size
• Any special requests you add to a booking, which may include dietary requirements, allergies, or other health-related information
• Messages you send to our AI chat assistant, together with a session identifier and your IP address

We collect this information directly from you when you make a booking, edit or cancel a booking, or use our chat assistant. We don’t use analytics or advertising cookies on this website, and we don’t collect your personal information from any other source.

Information about allergies, dietary requirements, or other health matters is treated as sensitive information and given extra care. We only use it to prepare your meal safely and only share it with our kitchen staff and the service providers listed below, to the extent needed to fulfil your booking. Please only share what our kitchen genuinely needs to know — for anything more detailed or serious, speak with our staff directly when you arrive.

• To process, confirm, and manage your table booking
• To send booking confirmations, updates, reminders, and cancellation notices by email
• To plan seating and kitchen preparation for the day
• To respond to questions you ask our AI chat assistant, and to review and improve the quality of its responses

We share limited personal information with trusted service providers who help us run our booking system, strictly for the purposes above. Some of these providers may store or process information on servers located outside Australia, depending on their data centre locations.

• Supabase — our database provider, which stores your booking details
• Resend — sends booking confirmation and update emails
• Microsoft Azure OpenAI (Australia East region) — processes messages sent to our AI chat assistant to generate a reply

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Messages you send to our chat assistant are sent to Microsoft Azure OpenAI to generate a reply. A record of each conversation — including your message, our assistant’s reply, and your IP address — is kept so we can review and improve response quality and investigate any issues. Please avoid sharing sensitive information (such as payment details) through the chat assistant.

We take reasonable technical and organisational steps to protect your personal information, including access-controlled and password-protected admin systems and encrypted connections between our website and our service providers. No method of storage or transmission over the internet is completely secure, so we can’t guarantee absolute security.

We keep personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law (for example, for tax and financial record-keeping). Cancelled bookings are not deleted — they’re retained and marked as cancelled in our system. You can ask us to delete your information earlier; we’ll do so unless we’re required or permitted by law to keep it.

You can view, edit, or cancel your own booking at any time using the manage-booking link sent to you by email after you book. For any other request to access, correct, or delete your personal information, contact us using the details below and we’ll respond within a reasonable time.

Our website and booking system are intended for use by adults making a restaurant booking. We don’t knowingly collect personal information from children.

If you believe we’ve mishandled your personal information, please contact us first so we can look into it and try to resolve the issue. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time to reflect changes in our practices. The current version will always be available on this page with an updated date at the top.

Mr. Lee Malaysian Cuisine
58 Lygon Street, Brunswick East VIC 3057
Phone: 0432 222 603
Email: admin@mrleemalaysian.com.au